An Ombudsman is a specially trained and certified individual, either volunteer or staff, who advocates for quality care in Texas nursing and assisted living facilities. The Ombudsman serves as part of the regional aging services network supported by the Texas Department on Aging and Disability Services.

 

An Ombudsman:

May intervene on behalf of the older adults in long-term-care facilities to assure quality of care.   May investigate, negotiate, mediate, or initiate the resolution of complaints and concerns.   May improve communication between residents, family members and facility staff.   And may provide general information and assistance regarding long term care options, standards of practice and quality of care issues.

When the ombudsman cannot resolve the problem, or when it involves abuse or neglect the complaint is referred to the Texas Department of Aging and Disability Services (DADS) Regulatory Services or other appropriate agency. In all situations, the complaint is handled confidentially and information is not released without approval of the resident or legal guardian.